Support Information

Support Hours

Monday through Friday, 9:00 AM – 5:00 PM PST (excluding holidays)

Response Times

We typically respond to support requests within 24 hours. During peak periods, responses may take 1-3 days. For faster assistance, please consult our FAQ.

Support Limitations

Our support is limited to inquiries regarding shipping, payments, and related matters. We are strictly a supplier of research chemical materials and do not assist with research-related tasks.

Before You Continue

Important Notice:

Ascendia Labs does not provide guidance, advice, recommendations, or instructions regarding the use of any products, materials, information, or services. Individuals are solely responsible for consulting qualified professionals and ensuring compliance with all applicable laws, regulations, safety standards, and best practices.

Email Communications:

By contacting Ascendia Labs through the email address provided below, you acknowledge that you have read, understood, and agree to the terms, notices, and policies stated on this page.

Zero Tolerance Policy (Black List):

Ascendia Labs enforces a strict zero-tolerance policy regarding misuse, abuse, fraudulent activity, unlawful conduct, harassment, or any violation of our policies, terms, or applicable laws. Any indication of such behavior may result in immediate termination of communications and services, blacklisting, and permanent denial of future contact or assistance.

Contact Information:

If you understand and meet the requirements outlined above, you may contact Ascendia Labs at:

ascendialabs.orders@gmail.com

By sending an email to Ascendia Labs, you acknowledge and agree to all notices and policies stated above.