| Products |
|---|
| Research Use Only / Not for Human Consumption |
| These products are intended for laboratory research purposes only, and are not for human or animal consumption. The products are not intended to diagnose, treat, cure, or prevent any disease. The products should not be used as a food, drug, cosmetic, or other household use. By accessing this website or purchasing from this website, you agree that that it is your sole responsibility to ensure compliance with applicable laws and regulations within your jurisdiction; and you understand and acknowledge that no information on this website should be construed as medical advice. Please review our Terms of Service. |
| Product Testing |
| All of our peptides undergo rigorous testing to ensure exceptional quality and consistency. Every batch is verified for purity, and we are proud to maintain a 99% purity standard across our entire catalog. Only peptides that meet our strict quality criteria are approved for distribution, and any material that does not pass our testing protocols is rejected. For full transparency, customers who would like to review the testing results themselves can access them at any time in our COA Library tab, where batch-specific Certificates of Analysis are available for verification. |
| Product Appearance Variations |
| Variations in color, texture, odor or even biochemical properties may occur due to polymorphy (differences in crystal structure).These variations do not compromise product quality. |
| Peptide Form |
| Our peptides are provided in lyophilized powder form to ensure maximum stability. In any other format, peptide integrity would rapidly degrade before reaching the customer. Optimal storage: Below –20 °C. Short-term storage: Refrigeration at 4 °C for up to 2 years. Room temperature tolerance: 4–6 weeks with minimal degradation if protected from direct sunlight (suitable for international shipping). |
| Peptide Top Colors |
| Images on our site display black tops for illustration purposes only. In most cases, the actual product will appear as illustrated; however, vial top colors may vary to help our staff distinguish products during processing. |
| Peptide Powder Appearance |
| Lyophilized peptides typically form a solid cake. However, during transit, the cake may break or appear uneven. This is an aesthetic issue only and does not impact quality, potency, or purity. Some peptides and proteins may appear larger due to buffering requirements. This is normal. |
| Storage Instructions |
| Storage instructions are provided on each product listing and product label. General storage: Store in a cool, dry place away from heat, moisture, and sunlight. Best practice: Refrigeration or freezing is recommended for long-term stability. |
| Solution Flakes, Precipitation, and Separation |
| Solution-based products may occasionally: Crystallize (form flakes) Precipitate (fall out of suspension) Separate (form layers) Lose homogeneity This typically occurs during cold transit or accidental freezing. To restore uniformity: Warm the vial in 50–70 °C water for 5–10 minutes. Shake vigorously to re-suspend. If the product does not return to homogeneity, please contact us. |
| Extreme Temperature Exposure |
| All molecules degrade over time, but proper storage significantly slows this process. Low temperature exposure: Generally safe; may cause precipitation in solutions but does not accelerate degradation. High temperature exposure: Prolonged exposure may accelerate degradation. Example: A product requiring room temperature storage exposed to 115 °F for a few days will not show measurable degradation once properly stored again. Cold-storage products (–20 °C): Short-term exposure (<24h) to ambient temperatures does not significantly degrade the product unless oxygen, moisture, or sunlight are also present. |
| Accidental Exposure or Ingestion |
| These products are intended for laboratory research purposes only, and are not for human or animal consumption. The products are not intended to diagnose, treat, cure, or prevent any disease. The products should not be used as a food, drug, cosmetic, or other household use. In the event of accidental exposure or ingestion: Contact your local toxicologist. United States: Poison Help Line — 1-800-222-1222 Seek immediate medical attention. Always handle products using proper PPE. Refer to the product’s SDS for safety guidelines. |
| Shipping |
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| Shipping Hours |
| Orders placed before 12:00 PM PST typically ship the same day (about 90% of the time). Orders placed after 12:00 PM PST will ship the following business day. |
| Processing and Shipping Times |
| Processing times: Typically 1-3 business days depending on payment method. Large or special orders may require an additional 1-3 business days. Shipping times vary based on selected shipping speed: Standard Shipping: 3-6 business days, Express Shipping: 2-4 business days, Free Shipping: 2-4 business days. Total Delivery Timeframes: Standard: 1 day processing + 3-6 days shipping = 4-7 business days, Express: 1 day processing + 2-4 days shipping = 3-5 business days, High Volume Periods: 2-3 days processing + 3-7 days shipping = 5-10 business days. All timeframes are estimates. |
| Order Tracking |
| Once your order ships, you will receive a confirmation email containing your tracking number. You can track directly with the courier or on our Order Tracking page using your order number and billing email. |
| Shipping Regions |
| We currently ship to the United States and all US territories. International shipping is planned for future expansion. |
| Label Printed, No Update |
| If your label has been printed with no tracking update, we’re likely still processing your order. Check again in 2-3 days. If still no updates, contact us. |
| Order Modifications and Cancellations |
| We have a very limited window to modify or cancel orders due to rapid shipping times. We cannot guarantee changes but will make best attempts. Double-check your shipping address as incorrect addresses are user error. |
| Late or Undelivered Orders |
| Courier delays are beyond our control. Shipping costs are non-refundable for late deliveries. If marked delivered but not received, check with neighbors and contact courier. USPS: 1-800-275-8777, FedEx: 1-800-463-3339, UPS: 1-800-742-5877, DHL: 1-800-225-5345 |
| Missing, Damaged, or Wrong Items |
| All orders are documented and photographed. Report issues within 7 days. Contact us immediately for missing or wrong items. Damaged items require photos within 2 days. All verified issues remedied via store credit only. |
| Stolen, Lost, or Incorrect Address |
| Ascendia Labs is not responsible for stolen packages, packages lost by carriers, or incorrect addresses. Purchase shipping insurance for full coverage. Contact us immediately if order hasn’t shipped yet. |
| Shipping Insurance |
| Shipping Insurance covers one complimentary reshipment for any incident with photo evidence. Resolution at Moglabs customer service discretion. |
| Account and Orders |
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| Order Status |
| Payment Pending We are awaiting or verifying your payment. If your order remains in this status, please submit a photo of your payment confirmation, particularly for Zelle or other peer-to-peer payment methods, to .bio. Processing Your payment has been confirmed, and your order is being prepared for shipment. Orders are typically dispatched within 24 hours, though processing times may vary. Completed Your order has been dispatched. You will receive an email with your tracking number shortly. Cancelled We could not verify your payment, resulting in order cancellation. If you have made a payment and see this status, please send a photo of your payment confirmation to .bio, as our system may occasionally miss payments due to processing delays. |
| Order History |
| Order History Order history is available exclusively for registered users with an account. Guest orders are not visible unless you register an account using the same email address provided during checkout. |
| Confirmation Email |
| Order confirmation and shipping label emails may occasionally be missed. Please check all inboxes, including your spam folder. |
| Lost Password |
| Lost Password To reset your password, please visit: ount/lost-password/ If the system does not recognize your login email, you may have: Used a different email address Entered the email incorrectly Checked out as a guest without creating an account |
| Zero-Tolerance Policy |
| Ascendia Labs enforces a strict zero-tolerance policy for misuse or abuse of research materials. Any such activity will result in immediate blacklisting and permanent denial of services. Our support is limited to inquiries about shipping, payments, and related matters. We do not assist with research-related tasks, as we are solely a supplier of research chemical materials. |
| Blacklist |
| Ascendia Labs supplies products exclusively for laboratory research purposes. To ensure regulatory compliance, we actively screen all orders. Individuals or entities suspected of intending to misuse our products will be permanently placed on a no-sell blacklist with no exceptions. We implement robust measures to prevent fraudulent orders. |
| Payments |
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| Credit/Debit Cards |
| Due to frequently changing regulations in the research industry, we may not always accept credit or debit card payments. Availability of these payment methods may vary. |
| Zelle |
| We accept Zelle payments year-round and offer incentives for using this method. Zelle is seamlessly integrated into most banking applications for efficient peer-to-peer transactions. Payment verification for Zelle typically takes 24-48 hours. |
| Cryptocurrency |
| We accept various cryptocurrencies and offer incentives for using this payment method. Payment verification for cryptocurrency typically takes 30 minutes to 4 hours. In cases where the order status does not update despite payment, please contact .bio. |
| Unlink Bank Account |
| Your linked bank account information for same day bank payment is never shared with Ascendia Labs directly. It is securely connected via Plaid, a multibillion-dollar fintech company providing top-tier bank connection security used by major corporations. The only option to address this is permanent Ascendia Labs account deletion, which will result in the loss of your order history. To request account deletion, message cs@moglabs.bio. |
| Refunds and Dispute Resolution |
| All sales are final. Please review our Refunds, Returns & Chargeback Policy. |
| Same-Day Bank Payment |
| Same-day bank transfers are typically completed within 24 hours but may take up to 72 hours, excluding weekends. Payments made late on Friday may process same-day but usually won’t clear until the following Monday when banks reopen. Your order will not ship until funds are received in our account, at which point processing will begin. |